The FCC deals with a lot of complaints, from telemarketing scams to overstuffed cell phone bills, and it's finally getting a smarter system for dealing with the country's communication problems. Today, the FCC launched its new Consumer Help Center, a website devoted to routing and cataloging citizen complaints more efficiently than ever before. The new site breaks down complaints into six categories — TV, Phone, Internet, Radio, Accessibility and Emergency Services — then points users to common issues and solutions in each category. Ideally, the new complaints will help the commission spot emergent issues before they become widely known. "The help center will streamline the process of synthesizing and analyzing consumer complaint trends,...
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