No one’s accusing America’s largest airlines of being shining beacons of efficiency and customer service. But in many ways, they seem to willfully shirk the natural, logical order of things in an active bid to make traveling as miserable as possible. It’s as if they’re constantly searching for that magical inflection point where price and frustration are equally maximized.
In case you can’t tell, I’m one of those frustrated travelers, sometimes on a weekly basis. And I’m not shocked that American, United, Delta, and US Airways have all gone bankrupt at some point in the past 15 years. It’s not entirely their fault — air travel was way off in the wake of September 11th — but their crippling inefficiency...
via The Verge - All Posts http://www.theverge.com/2013/6/14/4430626/welcome-to-the-circus-aircraft-boarding-is-a-microcosm-of-a-broken-industry
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