Twitter is rolling out a trio of small tweaks to its Direct Messages feature, giving users who don't follow one another more ways to talk in private. Users can now send DMs to any of their followers, even if they don't follow back. Or, they can choose to receive direct messages from anyone using Twitter. While the second of these features sounds like a recipe for spam, it's most likely intended to help brands handle customer support on the site. The ability to DM followers, meanwhile, could be useful for taking public disputes to a more private sphere. An update to Twitter's iOS and Android apps also adds a Direct Messages button to user profiles for easier access.
Direct Messages is improving, but it's not as good as the likes of...
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