After a week of strong criticism from the Chinese media, Apple CEO Tim Cook has apologized for "any concerns or misunderstandings" the company gave consumers. In a letter that's linked prominently on the front page of Apple's Chinese portal, Cook responds directly to allegations that Apple has been treating Chinese customers differently to Americans with its warranty policy in the country. In the letter, the CEO answers critics that called Apple's response to the allegations "arrogant," admitting that poor communication may be to blame, and outlines a new, clearer warranty policy for Apple's iPhone 4 and 4S smartphones.
The two handsets were the root cause of Apple's recent issues in China — customers complained that the same fault in...
via The Verge - All Posts http://www.theverge.com/2013/4/1/4170344/apple-ceo-tim-cook-china-warranty-apology
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